Description

Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new
and existing patient appointments, sends appointment reminders, requests patient records,
and follows up with patients.

Duties and responsibilities
Scheduling and confirming appointments
Welcoming patients and updating their information in the dental software(s)
Registering new patients according to established office protocols
Verifying insurance and accurately building patient insurance plan in the dental
software(s)
Assisting patients to complete all necessary forms and documentation
Answering and managing incoming calls
Responding and complying to requests for information
Preparing documentation for upcoming appointments
Checking daily appointment schedule and filling gaps to ensure positive production
Monitoring and replying to e-mails and voicemails
Maintaining a professional reception area
Safeguarding patient privacy and confidentiality
Maintaining OSHA and HIPPA Compliance
Perform all other duties as assigned

Qualifications
High School degree or equivalent required
Exceptional written and verbal communication skills required

Working conditions
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of
doctors and patients.

Physical requirements
Schedulers will be required to:
Sit for long periods of time
Look at a computer screen for extended periods of time
Stand for long periods of time.
Lifting up to 50 pounds

Reports to ADO / Office Manger

Direct reports
None

Qualifications